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Meet Mary: Beginning Your Fertility Journey

Beginning Your Fertility Journey

Beginning your fertility journey can feel overwhelming. At Fertility Centers of New England, we understand the time-sensitive needs of patients, which is why we have a dedicated patient concierge ready to help you. Meet Mary Kelley-Webber!

Meet Mary: Beginning Your Fertility Journey

If you’ve visited our website, you may have seen a little chat window in the lower right-hand corner of your screen offering assistance. An actual person runs that chat feature; our very own patient concierge Mary Kelley-Webber, who has more than 25 years of experience with infertility treatment and patient care. We thought you might like to know a bit more about Mary:

What Do You Like to Do in Your Spare Time?

“I live in Maine, so in my spare time, my husband and I enjoy driving along coastal Maine. We bring our dog, Lola (a 14-year-old Chocolate Lab), and just take in the scenic route. There’s no plan, no agenda—just cruising and enjoying what Maine has to offer.”

What Drew You to the Fertility Specialty?

“I’ve always enjoyed working one-on-one with people. I like connecting with our patients and getting to know them. When I learned about women’s healthcare and fertility specifically, I felt I could help patients by simply connecting with them when they need it the most. I believe providing a clear direction of what the fertility process is, alleviates a lot of angst and stress.”

What Is Your Favorite Thing About Working With Fertility Patients?

“The connection and relationship I have with our patients is the most rewarding part of my job. My role is to provide patients with the information they need and assist in their fertility journey. At times, it could be a quick phone call, and for others, it might be an ongoing weekly check-in. This connection provides our patients with a sense of care and that we are here every step of the way. My goal for our patients is to have a positive pregnancy and a healthy baby.

My most memorable patient story is when I received an email inquiring about our services. It was a Sunday, and I noticed an alert in my email. I replied and scheduled a consultation. Two years later, I received a Thank You email from the same patient. She reminded me of her first email: two years ago, on a Sunday—on Mother’s Day. She said the connection we had that day meant so much to her. She thanked me for the outreach. I will never forget our conversation. She is now a mom and is truly enjoying Mother’s Day!”

What Is the Most Important Thing for Patients to Keep In Mind When They Come To Their First Appointment?

“It takes time. There are a lot of steps required to get to the end result. The evaluation, insurance interactions, and treatment process all take time. There are hiccups for sure! We start with the evaluation process to determine your fertility function. Then the insurance may require additional information to review the cycle. But all the steps and requirements are necessary to begin the treatment cycle successfully.”

What Do You Find Most Challenging About This Work?

“The most challenging aspect of this work is the misguided information on the internet. There’s no magic pill or diet that can improve your fertility. Getting checked by a reproductive specialist earlier (rather than waiting) will provide a clear path of what your fertility journey should be.”

Do You Have Questions for Mary?

At Fertility Centers of New England, we’re committed to the highest level of patient care, always remaining focused on each person’s individual needs. If you have any questions for Mary—or any other member of our team—please don’t hesitate to contact us.